Refund Policy

The short version

• You only pay for matches. A credit is spent only when we find your song.
• Not happy with a new, unused pack? Ask within 7 days of purchase and we refund it in full.
• Charged but no credits, or charged twice? We fix it or refund you, no matter how long ago.
• Credits that already identified a song can't be refunded.

1. Failed lookups cost nothing

A credit is deducted only after we return a song title and artist. In all of these cases your credit stays in your balance, and there is nothing to refund:

• no song was found in the video;
• the video is private, deleted, age- or region-restricted, or otherwise can't be read;
• the audio can't be fetched, or the recognition service times out;
• a server or network error happens before the result is shown.

If you ever see a credit taken for a lookup that returned no song, write to us with the link and we will put the credit back.

2. Unused credits: 7-day full refund

If you bought a Credit Pack and haven't spent any credits from it, contact us within 7 days of purchase and we will refund the full price to the original payment method.

If you've spent some of the pack, we can't refund the pack, but credits you haven't used stay in your balance and never expire while your account is active.

3. Credits already used

Credits spent on a successful identification can't be refunded. The result has already been delivered and our recognition provider charges us for it. A match that is wrong because the video's audio was heavily edited or mixed is not a service fault, but if you think a result is clearly incorrect, tell us and we'll look at it.

4. Billing problems

Contact us and we will fix it or refund you, with no time limit, if:

• you were charged but no credits appeared in your account;
• you were charged more than once for the same order;
• someone used your payment method without your permission.

Please send the email on your account, the date and amount, and the order or receipt number from your payment receipt if you have it.

5. If we stop offering the Service

If we discontinue the Service, we'll give notice and refund the value of your unused credits.

6. EU, UK and other consumer rights

Credits are digital content delivered to your account immediately after payment. By completing a purchase you ask us to start supplying this content right away. If you're in the EU or UK, you acknowledge that your 14-day right of withdrawal ends once the credits have been delivered and used. Until you spend them, the 7-day full refund in section 2 still applies, which in practice gives you the same protection.

This policy doesn't affect any rights you have under mandatory consumer law where you live.

7. How refunds are paid

• Refunds go back to the original payment method. We can't pay out to a different card, account or wallet.
• We usually approve a request within 2 business days. After that, banks and card networks typically take 5–10 business days to show the money, depending on your bank.
• When a purchase is refunded, the credits from that purchase are removed from your balance. If some were already spent, we may refund only for the unused portion where the policy allows it.
• Refunds are made in the currency you paid in. We don't cover currency conversion fees charged by your bank.

8. Chargebacks

Please contact us before filing a dispute with your bank. We resolve genuine problems quickly, and a chargeback is slower for everyone. Accounts with a chargeback on a purchase that we have already refunded, or on credits that were used, may be suspended.

9. How to ask

Email support@tiktoksongfinder.org or use the Contact page. Include:

1. the email address on your account;
2. the date and amount of the purchase, or the order number from your receipt;
3. for a failed lookup, the TikTok link (not the video);
4. a short description of what went wrong.

We'll reply within two business days.

10. Changes

We may update this policy. A change never reduces the refund rights you had on purchases made before it. The date at the top shows when it was last changed.